Join Yooz, a leading SaaS provider in document digitisation and automation

With over 200,000 users across more than 30 countries, Yooz is a recognised leader in the digitalisation and automation of financial documents. We are looking for passionate, committed professionals to help us continuously enhance customer satisfaction and strengthen our leadership in the market.

Certified Great Place To Work, Yooz offers an inspiring and supportive working environment: modern offices in Montpellier a hybrid working model with remote options, and a strong team spirit fostered through on-site activities (football, CrossFit, boxing, and access to an outdoor swimming pool).

Our Customer Support division is currently seeking a Accountant - Support Consultant (permanent contract) with a strong accounting background and a genuine passion for technology and customer success.

 Your role

You will play a key part in the customer experience and in the daily success of our solution:

• Provide high-quality functional support to Yooz customers.

• Analyse, qualify and document customer requests.

• Deliver fast, relevant and effective solutions, and follow issues through to full resolution.

• Work closely with internal teams (Sales, Projects, R&D, IT) to ensure swift and efficient problem-solving.

• Support customers in using and configuring the Yooz solution.

• Support customers in adapting their accounting processes to the Yooz solution, 

• Ensure correct configuration, smooth adoption, and operational efficiency.

• Contribute to the continuous improvement of our product by sharing customer feedback and suggestions.

• Actively contribute to customer satisfaction and long-term loyalty.

What you bring

• A degree in Accounting (Bachelor’s or Master’s level) or proven professional experience as an accountant.

• Strong knowledge of the accounting ecosystem, including invoice digitisation tools and ERP systems such as Cegid, Sage, Isagri, Fulll, NetSuite, ACD, M3, EBP, etc.

• Excellent communication skills, with the ability to engage with customers in a clear, professional and courteous manner.

• Strong analytical and problem-solving abilities.

• A customer-centric mindset and a genuine desire to help.

• The ability to work collaboratively within a team.

• Adaptability and a strong capacity to learn new technologies quickly.

Why join Yooz?

At Yooz, over 95% of our employees say it is genuinely a great place to work.

Fairness, respect, friendliness, credibility and pride are core values shared by our 450 employees worldwide, as reflected in our Great Place To Work certification. Every day, we strive to create a positive, fulfilling environment where everyone can grow and perform at their best.

If you recognise yourself in our values and this opportunity, we would be delighted to hear from you. Apply now and help shape the future of intelligent automation with Yooz.