With over 200,000 users in more than 30 countries, we are looking for passionate and committed individuals to continue improving customer satisfaction and strengthening our position as a market leader. 

Certified as a Great Place to Work, our company offers pleasant working conditions, both in terms of location, hybrid work model (3 days in office/ 2 days from home), and ongoing team building activities. 

Our Sales division is currently seeking a  for a Customer Success Manager permanent position.   

In this role, you will be responsible for:

• Become a trustworthy partner of your customers
• Support your customers in the use of the Yooz solution
• Ensure customer satisfaction and loyalty
• Achieve your upsell quota, churn rate, usages, Services
• Customer engagement with R&D
• Motivate your customers to recommend you to their subsidiary relations, networks

Requirements

• You have experience as a CSM ideally acquired within software publishers
• You generally feel like consultant and enjoy advising your customers
• You have had the opportunity to organize webinars, online demonstrations, or you feel comfortable in this mission
• You have a good IT culture and you are curious about the technical side of the software
• Proficiency using Salesforce.com
• Knowledge of Accounting and Accounts Payable is a plus

Why should you join us ?

Yooz is a company where more than 95% of employees believe it is truly a great place to work. Equity, respect, hospitality, credibility, and pride are just some of the values highlighted by our 450 group employees. We strive every day to create a positive and fulfilling work environment so that everyone can grow in the best conditions.

Benefits:

Yooz cares about its employees and strives to offer competitive salary & performance based bonuses, unique benefits that go beyond just medical and dental, a belief that every employee deserves a productive life outside of work, and an atmosphere of creativity and development.

• Base pay + performance-based bonuses,
• Generous paid time off and 11 paid holidays,
• Multiple health, dental, & vision insurance options for the entire family starting your 1st full month of employment,
• 401(k) plan employer matching,
• Group life insurance / Short term / Long term disability,
• Maternal / Paternal / Illness Leave,
• “Yooz Achievers Klub” trip offered to all departments based on yearly performance,
• Additional employee perks: Free workout classes, Bi-monthly Happy Hours, free monthly lunches for employees, Employee Discount Program, Yooz Cares Day (Community Service), Pet insurance.

Do you think you embody our values and are a good fit for this opportunity? Don't hesitate any longer and send us your application!


Yooz is a multicultural company committed to professional equality. We believe that our strength lies in the diversity of our talents, and we are proud to guarantee equal access to employment and promotions to all our candidates and employees, regardless of their gender, origin, sexual orientation, religion, disability, age, or any other status protected by law. Yooz will always fight against all forms of discrimination and harassment.